Delete your account and data
You can delete one profile or everything, whenever you want, from the app itself. If you cannot, we will do it for you.
In the app (fastest)
- Open Roko and go to the Parents' Area (the padlock; solve the sum).
- Tap "Delete data".
- Choose a specific profile or "Delete everything and the account".
- Confirm. Deletion cannot be undone.
If you are offline, device data is deleted immediately and cloud data as soon as the internet is back; the app tells you if anything is pending.
What gets deleted
Content is removed from the database immediately; technical copies held by our providers disappear within 30 days at most.
- One profile: its nickname, age, companion, progress and activity log, on the device and in the cloud.
- Everything: all profiles, the account (email or Apple/Google identifier), notification tokens and the cloud copy.
- Anonymous statistics cannot be deleted because they cannot be linked to anyone.
If you no longer have the app
Write to us with the "Delete my account or data" topic from the email you used for the account (or tell us which one it is). We will confirm the deletion within 20 business days at most.
If you never created an account, we hold nothing of yours: uninstalling the app deletes everything.